Welcome to Crystal Commercial Cleaning. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website and engage our commercial cleaning services ("Services"). We are committed to protecting your privacy in Canada. We do not track your behavior or use analytics tools on our website.
1. Information We Collect. We collect information you provide directly when you request a quote, schedule service, or contact us. This includes your name, company name, email address, phone number, facility address, and service requirements. We do not use tracking cookies, analytics tools, or collect behavioral data about how you use our website. Basic technical information such as IP addresses may be recorded by our servers solely for security and operational purposes.
2. How We Use Your Information. We use the information to provide, schedule, and improve our cleaning services; to communicate with you regarding service appointments, billing, and account matters; to process payments and maintain service records; to respond to your inquiries and requests; and to comply with legal obligations. We do not analyze your browsing behavior or create marketing profiles.
3. Information Sharing and Disclosure. We may share your information with service providers who perform essential functions on our behalf such as payment processing, scheduling systems, or background check services for our cleaning staff. We may share information with affiliates or in connection with a business transfer such as a merger or acquisition. We will disclose information when required by law, to protect our rights, or to ensure safety. We do not share data with analytics, advertising, or marketing companies.
4. Facility Access and Confidentiality. Our cleaning staff may have access to your business premises and may encounter confidential or proprietary information. We maintain strict confidentiality protocols and all staff members sign non-disclosure agreements. We implement security measures to protect any business information we encounter during service delivery. Access credentials, security codes, and facility layouts are stored securely and accessed only by authorized personnel.
5. Cookies and Technical Information. We do not use analytics tools or tracking technologies to monitor your behavior on our website. We only use essential cookies necessary for basic site functionality such as maintaining contact form sessions. Our servers may automatically record basic technical information such as IP addresses, browser type, and access times solely for security and operational purposes. This information is not used for marketing or behavioral tracking.
6. Data Security and Retention. We implement administrative, technical, and physical safeguards designed to protect your information including secure servers, encrypted communications, and restricted access to personal data. However, no method of transmission or storage is completely secure and you acknowledge this inherent risk. We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records may be retained for several years for billing and liability purposes.
7. Your Rights and Choices. You have the right to access, update, or correct your account information by contacting us directly. You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs. You can opt out of marketing communications by following unsubscribe instructions in any marketing email, though we may still send service-related communications. Since we only use essential cookies for basic functionality, there is no behavioral tracking to opt out of.
8. International Data Transfers. Your information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. By using our Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice such as email notification. Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us. If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@crystalcommercialcleaning.ca. We will respond to your inquiry within a reasonable timeframe.